General Water Information

Overview

All payments must be received in the Treasurer's Office on or before the due date. A 10% penalty shall apply the day following the due date. Failure to receive a bill does not waive the penalty according to Section 62-361(c) of the Water and Sewer Ordinance.

Billing Dates

All bills for water and sewer service to the user shall be paid within 21 days from the postmarked date of billing.

Final Bill Request

At least a 24-hours notice is needed to schedule an appointment to read the meter. A bill may be generated within 48 hours.

Go Paperless

Receive your bill through email only. Any other notices will be sent through traditional postal services. This service will add convenience and flexibility. Sign up and save the environment!

Online Bill Lookup

Look your bill up online and type in your address at the top of the page. You have 24/7 access to your account activity!

Pay In-Person

Payments can be made Monday through Friday from 8 am to 4 pm at City Hall (except on holidays)

Checks and Money orders are accepted in one of our two drop boxes. There is a separate box for envelopes for your convenience should you need one to place your payment in.

• City Hall Drop Box Photo Gallery

Online Payment

Pay Water Bill Online

In-Office & Over the Phone Payments

City hall is open for in-person payments. Please call 855-798-1521 to pay by phone 24/7.

Direct Payment/Automatic Withdrawal (ACH)

Stop writing checks! You can now sign up for direct checking or savings account payment withdrawals for Water/Sewer billing.

Returned Payments

Payments in any form on a utility account returned by the bank will be subject to immediate shut-off, especially in the case of delinquency. if shut off occurs, full payment, including all service fees, is required prior to reinstatement. Service will not be reinstated for a period of 24 hours from the time of shutoff.

Utility Bill

If you have any questions concerning your utility bill please call the Water Department at 734-942-7560.